Totesoft Provider-Specific Terms — Wake
These Provider-Specific Terms supplement the Standard End User Agreement published by Atlassian (the "Standard Agreement") and apply to Customer's use of the App obtained through the Atlassian Marketplace. Capitalized terms not defined here have the meanings given in the Standard Agreement. If these Provider-Specific Terms conflict with the Standard Agreement, these Provider-Specific Terms control to the extent the Standard Agreement permits.
1. The App
The App is a Jira dashboard gadget that nests and aggregates Jira issues by category fields with sum, average, and count operations. The App runs entirely on Atlassian Forge infrastructure and does not transmit Customer data to any Totesoft-hosted or third-party system. Details of the data the App reads, stores, and logs are described in the App's privacy notice at [APP PRIVACY NOTICE URL].
2. Fees, Payment, and Billing
The App is a paid app sold through the Atlassian Marketplace. Fees, billing cycles, evaluation (trial) periods, renewals, and refunds are set by the pricing shown on the App's Marketplace listing and are processed by Atlassian under the Atlassian Marketplace Terms of Use; Totesoft does not collect payment directly from Customer. [OPTIONAL: Describe promotional pricing or launch discounts, if any.]
3. Effect of License State
While Customer holds an active license or evaluation, all App functionality is available. If Customer's license or evaluation lapses or is reported inactive by Atlassian, the App does not delete Customer data and continues to operate with reduced functionality: [CONFIRM CURRENT CAPS: one group-by level, one aggregate, up to 500 issues fetched per gadget, and CSV export disabled]. Full functionality is restored when an active license resumes. Totesoft may adjust the scope of reduced functionality prospectively in updated versions of the App; material reductions will be reflected in an updated version of these Provider-Specific Terms.
4. Support
Totesoft provides support for the App on a commercially reasonable basis during Totesoft business hours (U.S. Eastern Time), targeting [e.g., two business days] for an initial response, without a guaranteed service level. Support requests may be submitted to info@totesoft.com or through the support channel linked from the App's Marketplace listing.
5. Privacy
Totesoft's general privacy policy is available at [GENERAL PRIVACY POLICY URL], and the App-specific privacy notice at [APP PRIVACY NOTICE URL]. The App is designed so that Customer content remains within the Customer's Atlassian site: computation occurs in Forge functions and the Customer's browser within Jira, gadget configuration is stored in Forge hosted storage on the Customer's site, and issue field values are not written to application logs in normal operation.
6. Governing Law; Courts
As permitted by Section 19.2 of the Standard Agreement, these Provider-Specific Terms specify the following: the Governing Law is the laws of the State of Georgia, U.S.A., excluding its conflict-of-laws rules, and the Courts are the state courts located in DeKalb County, Georgia (including the Superior Court of DeKalb County) and the United States District Court for the Northern District of Georgia, Atlanta Division. Each party consents to the personal jurisdiction and exclusive venue of those courts. Except as expressly stated in this Section, these Provider-Specific Terms do not modify Section 19 of the Standard Agreement.
7. Provider Contact
Totesoft LLC [REGISTERED ADDRESS], DeKalb County, Georgia, U.S.A. Email: info@totesoft.com Website: https://www.totesoft.com
8. No Other Modifications
Except as expressly stated in these Provider-Specific Terms, the Standard Agreement remains unmodified and in full force. Any further amendment must be made as provided in the Standard Agreement.